For any cancellations of confirmed arrangements, a cancellation fee according to the case will be charged. If a booking has to be canceled, then it should be intimated to us Well in advance, for which the following charges will be applicable.

  • Prior to 45 days or more: 25% of tour cost 
  • Between 44-31 days of departure: 30% of tour cost 
  • Between 21-30 days of departure: 50% of tour cost 
  • No refund for cancellation received less than 20 days in advance. 

The above may vary based on any specific cancellation charges as charged by the third-party service provider.

Stay between 20th Dec to 10th Jan

  1. Cancellation within 60 day’s prior to dates of stay booked = 100% of the total booking amount.
  2. No Shows and Early Departure will be charged 100% of the total booking amount.

Complaints

  1. All complaints to be recorded at the property prior to departure.
  2. Resort will not entertain or respond to any new complaints received after check-out.
  3. Deductions related to complaints need to be agreed in writing prior by the management.

Booking Disclaimer & Terms:

By availing Yelo Holidays services (Online / Offline), you agree to our disclaimer and terms/conditions as mentioned below. The quoted price might change anytime before booking.

Note: For all B2B Orders, Collecting TCS from Customers, Collecting PAN and Depositing with Indian Govt, is the responsibility of vendors buying B2B orders from Yelo Holidays. Yelo Holidays has no responsibility / role to play in collecting / depositing TCS on any B2B Orders on Vendors behalf.

Refund Policy

It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc., due to any reason whatsoever.

Refunds (If any) for amendments and/or cancellations will be paid directly to the Client for booking made directly with the Company by way of NEFT / RTGS / Crossed cheque or by credit card it will be reversed to their credit card account at the discretion of the company. It would at least take 45 days to process refunds.

There is no refund payable for any unutilized services (e.g. meals, entrance fees, optional tours, hotels, transport and sightseeing etc.,) for any reason whatsoever.

“Regardless of the booking partner, the airline is always responsible for paying the refund within seven days of the cancellation

If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible to give any refund to you. However, at its sole discretion, the Company gives the refund based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, coach operators, etc. the decision of the Company on the quantum of refund shall be final.

It would take at least minimum of 20 to 45 days to process the refund (if due).

Hotels:

Hotels, subject to availability at the time of booking. We suggest travelers look for online reviews, we are always open to arranging alternative hotels. Buffet breakfast might not be available in some hotels because of the ongoing covid situation. In case of last-minute cancellations from the hotel end, an alternate option will be provided by the hotel. No refunds for buffet cancellations
Check-in time for most hotels is 14:00 and check out is at 11:00. Early check-in and late checkout are based on availability and up to hotels allowing it. Extra charges if any, to be paid by travelers directly to hotels. Customer / Traveller is liable to pay any security deposit at the time of booking.
Child age is mandatory to share as few hotels charge extra bed above 6 years of age, these are payable at hotels.
Hotel terms and conditions apply post-booking and the entire duration of stay.
No refunds on “No Show” events / missed flights / cancellation 15 days prior to trips
Refund if any will be post deduction of taxes, supplier cancellation charges, Yelo Holidays cancellation charges

Flights

▪︎Flight fares can change without prior notice (before booking). Post booking seat selection/extra meals/ adding extra luggage and web check-in is not at the scope of Yelo Holidays. Transit Visa is not at the scope of Yelo Holidays. Customers are advised to check with airlines for any delay/cancellation/modification of flight timing, route, etc.
▪︎There are no refunds in case of any activity, excursions cancellations because of force Majeure including weather conditions, local law, and order issues, covid rules, entry restrictions, not able to board flights, safety issues, etc., or no show.
▪︎There are many flight cancellations, time changes, etc because of the ongoing Covid pandemic, hence customers are advised that Yelo Holidays can only help as a mediator between flight suppliers/customers for refunds, but cannot be held responsible for arranging the same. Airline refunds are subject to airline/supplier policy, in case of any discrepancy, customers are advised to take up the issue with airlines.
▪︎In many cases, airlines are issuing credits for future bookings, in case of such credits, customers can avail of such credits only after the airline/supplier credits the same to our account. And the same can only be used for future bookings.
▪︎For flight cancellations, customers are asked to contact us in advance to get the cancellation charges from airlines. In case the airline/supplier is not able to communicate the charges to us on time, HungryTripper is not responsible for any issues arising out of the same.
▪︎Any cancellation of direct or connecting flights Yelo Holidays will not be liable to refund the cost relating to transfers, hotels, activities, visa at source or destination. Refunds, if any, will be solely based on the refund amount received from suppliers post-cancellation fee if any.
▪︎Yelo Holidays is not liable for refund of partial/complete holiday package cost because of flight cancellation, not able to board flights, flight delay, or rescheduling.
▪︎Airline terms and conditions apply post-booking.

Activity / Insurance / Cancellation / Covid / Others:

No refunds on “No Show” events / missed flights / missed pickup for activities etc.
No refunds in case of cancellation 15 days before the trip date, unless mentioned otherwise.
In case of cancellation/time change of any connecting flight, Yelo Holidays is not responsible to arrange an alternate flight/refund amount for the remaining flights/ package. Yelo Holidays will guide the customers for alternative options (if any).
Covid guidelines of states/countries/hotels apply to customers. Customers are advised to research well in advance. Yelo Holidays is not liable for any refunds arising out of any Covid related formalities in hotel/destinations. Covid guidelines are to be followed at all places.
Travel / Activity / Adventure/ Transfer / Accidental / Medical insurance is not at the scope of Yelo Holidays. Travelers are advised to avail travel insurance on their own. Kindly note that risks involved in activities/adventure are to be assessed by travelers. Yelo Holidays is not liable for any injury, death, expenses arising out of any activity/adventure in any location.
For cancellations, drop an email to cancellations@yeloholidays.com along with trip details from your email id.
Refunds (if any) will be processed in 20-40 working days post receiving the same from the supplier.
If Covid testing is required to visit any destination, travelers are advised to arrange the same on their own, Yelo Holidays has no role to arrange to test.
Cancellation subject to Airline / Hotel / Activity / Transfers supplier T&C. Any order canceled, the maximum amount that will be refunded will be based on the amount received (if any) post-cancellation charges from our suppliers and Yelo Holidays margins deduction. Refunds will be processed only after receiving refunds from suppliers. Any cancellation charges levied by suppliers are to be borne by travelers/customers.
Payments are to be made only to “Yelo Holidays” Bank Account shared at the time of booking (or) directly on https://www.yeloholidays.com
Activity provider terms and conditions apply.
There can be exceptional circumstances where Yelo Holidays and / or the Service Providers may be unable to honor the confirmed bookings due to various reasons like act of God, labor unrest, insolvency, a pandemic, an epidemic, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of Yelo Holidays. If Yelo Holidays has advance knowledge of any such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operators. The traveler agrees that Yelo Holidays being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The User has to contact the Service Provider directly for any further resolutions and refunds.
User undertakes that all bookings are subject to certain minimum medical wellbeing criteria specified by the Govt. / appropriate authority from time to time. User should have no medical history of the COVID-19 virus 28 days before the date of scheduled travel, especially in case of inbound travel. In this regard the User may be required to furnish a medical proof or health declaration in a applicable format.
No refunds on “No Show” events
Refund if any will be post deduction of taxes, supplier cancellation charges, Yelo Holidays cancellation charges

Cabs / Transfers:

Yelo Holidays will follow the itinerary planned at the time of booking. Any changes or special requests during the duration of travel are discussions between the traveler and the driver and Yelo Holidays is not responsible for the same.
Any extra kilometers, toll charges, parking charges, night charges(Not part of itinerary and planned between traveler & driver) have to be paid on the spot to the driver at the end of the trip.
All taxis/cabs are managed by third-party suppliers, although Yelo Holidays strives to maintain the finest standards in timing, comfort, cleanliness, and safety, but at the same time cannot be held responsible for cabs not being up to the standard of individual standards of the travelers.
Travelers are advised to arrange/avail for travel/accident insurance on their own.
Cab provider terms and conditions apply post-booking and the entire duration of travel.
Yelo Holidays is not liable for cancellation of “Ferry” or “Boat” for island transfers because of force majeure. Yelo Holidays will try to arrange alternate options for transfer or alternate stay (to be paid by customer on spot). Yelo Holidays is not liable for refunds.
No refunds on “No Show” events / missed flights / cancellation 12 days prior to trips

Visa:

Yelo Holidays can apply for Visa on the traveler’s behalf, but cannot be held responsible for delay/denial of visa or any expenses arising out of the same. Yelo Holidays is not responsible for any loss arising out of rejection of Visa, including but not limited to cancellation / loss arising out of customers not able to use booked flights, hotels, land packages or any such services.
For “Visa on Arrival”, Yelo Holidays is not liable for approval or any expense, loss arising out of “non-approval” / Rejection. Travelers are advised to research and carry documentation required for Visa on arrival.